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Civil Mediation

Civil mediation for business disputes

Mediation can be used as a way to resolve civil disputes, even before they go to court. We bring the parties together to discuss an amicable resolution that is acceptable to both sides. 

Mediation is an approach where the parties may jointly decide to engage one person who brings them together, presents the options for resolution, discusses the interests of both sides, and sees if there can be an agreed on resolution of all issues, or as many issues as possible. The objective is to encourage both sides to be honest, open, frank and considerate of each other.




If you wish to consider mediation, the first step is screening, which means interviewing you to see whether yours is a case that would qualify for mediation. Mediation is not acceptable for all situations. The lawyer would conduct the pre-mediation intake process screening your case to see whether mediation is a possibility, to be sure that a case is suitable for mediation. This requires a similar interview and screening of both parties. This is done separately. It is done by the same lawyer.

The Process

The purpose of this program is as follows:


  1. To work with all sides equally, in exchange of basic information, and to put forward a proposal of resolution which reflects the application of the law and suits the individual needs and desires of all who have an interest.

  2. To arrange for the drafting of a legally enforceable, binding written agreement which reflects the resolution of all issues.

  3. If all issues cannot be resolved, but only some issues can be resolved, to prepare written agreements that may resolve some of the issues.

  4. To make it possible for any party to report to the court (if the court system is necessary to resolve issues) that attempts have been made to mediate disagreements or issues. The court system expects parties to attempt this process rather than proceeding through litigation which is generally considered to be the last resort and only to be used after mediation and negotiation approaches have been unsuccessful.


Your Options


During this process you have options which would include the following:


  1. Engaging your own individual lawyer to attend at the meetings and give you individual legal advice as the mediation process proceeds.

  2. You may choose to attend the meetings on your own without any counsel or other assistance.

  3. You may choose to not attend the meetings, but may send counsel in your place.

  4. You may choose to not attend the meetings, and indicate that another party in attendance is there receiving information, and that they will report to you what has occurred. However, if you choose this option, you may still be receiving emails or information directly from the mediator as to what has occurred, or receive draft agreements or proposals for resolution from the mediator.

  5. You may choose to not attend the meetings, which would be the same as above, but confirmed that you would be prepared to speak directly with the mediator, if the mediator decides that this is appropriate. In other words, there may be written exchanges or direct contact, by telephone, or a separate meeting with the mediator. It may be that the mediator would meet with one or more of the parties separately, especially if there is a triable problem or health difficulties that might interfere with the person being able to attend the full meeting.


Mediation Agreement


Each of the parties will receive a draft mediation agreement. This would set out the funding arrangements, the total cost, who is contributing, and other general principles and practices related to mediation.


Locations and Times of the Mediation Meetings


The main office of Family Mediation Works is in Mississauga. However, the mediators have been involved in professional obligations throughout the Greater Toronto Area. There are offices that can be used in Toronto, which are most professionally designed and set up for meetings. The time and location of these meetings can vary. Lunch can be served if the meeting is intended to go through lunch. All of this is part of the professional services that are arranged for you through Family Mediation Works.


It may be that there is a series of meetings scheduled, or there may be an all-day session scheduled. Some meetings could take place with all or some of the participants, depending on the issue, by conference call.


Initial Cost


The initial cost would be by way of each of the participants, or at least the major participants, setting out whether they are prepared to do the following:


  1. Proceed through the mediation process engaging a mediator at Family Mediation Works

  2. Completing a Questionnaire which gives general background information to the mediator, which document may be completed by the individual, or if they have counsel, by their lawyer. This is a general information document.

  3. Signing the Mediation Agreement. This document explains background, and particulars of the process. There is also an initial deposit required of the participants, generally in the amount of $500 per participant. The usual process is for the parties to either each contribute equally into the process, or in the alternative, an agreement be reached by all of the parties as to whom will be paying the cost of the process. This cost is based on time spent by the mediator, who will strive to be efficient and will report time spent in accounts from time to time, and will request further deposits as may be required. The process will continue, so long as funds are made available to cover the ongoing costs.


Avoiding Court Costs


If the participants of a dispute cannot resolve the concerns by negotiation, or mediation, they must proceed through either arbitration or court proceedings. Arbitration or court proceedings are similar in that these are formal, legal, with an adjudicator making rulings. Evidence is often called by way of individuals testifying under oath or affirming to tell the truth. They may be questioned by lawyers of other parties. The cost of arbitration or litigation can be extremely great. We offer a Simplified Arbitration process through Arbitration Works


A mediation certificate can be given to each of the parties so that they can demonstrate to the court that mediation was attempted. Early mediation is considered a good way of avoiding legal costs and to resolve concerns more efficiently and more quickly.


In the mediation system, it is not necessary that a party have a lawyer or counsel at a meeting. They may choose to attend a meeting on their own, and report to their counsel. Thus, it may be that even if party who has counsel could choose to proceed through the mediation process without their counsel in attendance, and thereby avoiding paying the additional cost of their own lawyer being at the meeting, this is up to each of the parties to decide. In mediation, there is much more individual control, and the possibility of resolution of concerns quickly and less expensively than the alternatives.

Civil Mediation 

Civil mediation can help you settle non-violent, non-criminal cases such as:

  • Your business partner broke your partnership agreement; a supplier broke an agreement or contract

  • You have been laid off and your company has not paid you adequate severance or won't pay your vacation pay

  • Your landlord refuses to make necessary repairs to your rental unit 

  • Your neighbour has put a fence too far on your property line, or has too much junk in the laneway 

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